BUDGET GUARD FOR JIRA CLOUD

Support

We help with installation, permissions, worklog reconciliation, budget calculations, exports, licensing and data deletion.

Before contacting support

Confirm that you are a Jira administrator for the affected site.
Include the Jira site hostname and project key.
Describe the expected and actual result, including the approximate time the problem occurred.
Do not email confidential client data, passwords, API tokens or full worklog exports.

Support hours and response target

Support is available Monday–Friday, 09:00–17:00 in the Europe/Amsterdam time zone, in English and Turkish. Amsterdam daylight-saving time changes apply.

We aim to provide an initial response within 24 hours. An initial response acknowledges your request and may ask for information needed to investigate; it does not mean the issue has been resolved.

This is a response target, not a guaranteed resolution time or a 24/7 support service. Requests received outside support hours are reviewed when support resumes.

Privacy and security

For a privacy request, email privacy@hourmargin.com. For a suspected vulnerability, use support@hourmargin.com with the subject “Security report for Budget Guard”.

Read the product documentation · Review security and data handling